Incident Response Playbook
Standard operating procedures for security incidents
Emergency Contacts
Lead Developer
dev@snuggli.co
+1-XXX-XXX-XXXX
Security Lead
security@snuggli.co
+1-XXX-XXX-XXXX
Legal Counsel
legal@snuggli.co
+1-XXX-XXX-XXXX
1
1. Detection & Triage0-15 minutes- →Automated alert triggers via SecurityLog threshold
- →Admin notified via email + SMS
- →Initial severity assessment (Low/Medium/High/Critical)
- →Activate incident response team if High/Critical
2
2. Containment15-60 minutes- →Isolate affected systems/accounts
- →Preserve forensic evidence (logs, database snapshots)
- →Revoke compromised credentials
- →Enable additional monitoring
3
3. Investigation1-24 hours- →Analyze SecurityLog for attack vectors
- →Identify scope: affected users, data types, timeframe
- →Document timeline of events
- →Determine root cause
4
4. NotificationWithin 72 hours (GDPR)- →Notify affected users via in-app + email
- →Notify regulators if required (GDPR Art. 33)
- →Prepare public statement if necessary
- →Update status page
5
5. Recovery24-72 hours- →Apply security patches
- →Rotate compromised keys/secrets
- →Restore from clean backups if needed
- →Verify system integrity
6
6. Post-Incident1-2 weeks- →Conduct incident retrospective
- →Update security policies/playbooks
- →Implement preventive measures
- →Publish transparency report update
Breach Notification Templates
Email Template
Subject: Important Security Update - Action Required Dear [User Name], We are writing to inform you of a security incident that may have affected your Snuggli account. WHAT HAPPENED: [Brief description of the incident] WHAT INFORMATION WAS INVOLVED: [Specific data types affected] WHAT WE'RE DOING: • We have [containment measures taken] • We are working with [security experts/law enforcement] • We have implemented [preventive measures] WHAT YOU SHOULD DO: 1. Change your password immediately 2. Review your account activity 3. Enable two-factor authentication 4. Monitor for suspicious emails We sincerely apologize for this incident. Your trust is our priority. Contact: security@snuggli.co The Snuggli Team